How We Use Information Collected
One of our primary goals in collecting personal information from you is to give you a meaningful experience while using our websites, products and services and to allow us to develop new products and services that are relevant to you.
Users may utilize other valued services that may require them to register, including but not limited to:
- Access to marketing materials (such as product information, case studies, infographics, email newsletters, other published works)
- Access to program reports and program administration services
- Access to copay assistance program authorization
- We also use this information in helping us to create and manage your account, verify your identity, verify your eligibility for products and services, deliver interactive educational programs, provide you support, complete transactions, and administer the websites.
We may also use your personal information to communicate with you. For example, we may correspond with you, possibly through email, direct mail, fax, or phone calls related to your transactions in our programs and services.
We use contact and demographic information to offer participation in programs.
We may create aggregate Non-Identifiable Information from personal information about our users, sales, products or traffic patterns (“anonymous information”); this anonymous information does not include any personally identifiable information.
We may share your information with our suppliers, agents, contractors, or other companies or individuals that provide services on our behalf (“Service Partners”). Our Service Partners are required not to sell, share, or use your personal information other than to provide the services requested by Company. Uses and disclosures of personal information by external individuals and organizations acting on RxSolutions’ behalf are governed by agreements that require personal information to be protected appropriately.
What Information We Collect
In the course of using our websites, products or services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you and administer your use and enjoyment thereof (“Personal Information”). Personal Information may include, but is not limited to, your name, address, phone number, fax number, email address, date of birth, and demographics. If you voluntarily provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
In addition to collecting Personal Information that you provide, we may also monitor the use of our websites, services and/or products by collecting aggregate, anonymous, Non-Identifiable information (“Non-Identifiable Information”). Typically, Non-Identifiable Information tracks users’ patterns throughout our websites and products, and it may include information such as your browser type, operating system, date/time stamp for your visit, IP address, domain name, referring URLs, statistics about the number of visitors to the site, the number of pages visited, and user response rates. Non-Identifiable Information enables us to provide a more enjoyable and personalized experience, as well as tracking errors.
In addition to the foregoing, Personal Information may also be collected in the following forms: Device IDs. We may collect and store a unique device ID associated with your particular device (“Device ID”). We use your Device ID to track the number of unique users using our services and to enable you to interact with and use our services. We link your Device ID with the technical information accessed through your use of our websites, products, and services so that we may administer resets to your account or to delete information when you request that we do so or for other administrative purposes.
Additionally, when you use our products, services or websites, we may monitor your use of the websites by collecting aggregate information through the use of “cookies.” Cookies are small pieces of information that a website transfers to the memory or hard drive on your computer. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. As is true of most web sites, we also gather certain information automatically and store it in log files. For instance, when you visit one of our websites, our web server will automatically recognize some Non-Identifiable Information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using, the type of operating system you are using, and the domain name and address of your Internet service provider.
Clear Gifs (Web Beacons/Web Bugs
We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of a period at the end of this sentence. We do not tie the information gathered by clear gifs to our Web users’ personally identifiable information.
RxSolutions may use or disclose personal information if it believes in good faith that such use or disclosure is necessary to (a) help identify any person attempting to break into or damage our websites, (b) to investigate, prevent, or take action regarding any illegal activities, (c) to comply with relevant laws, or legal or regulatory obligations, (d) to respond to subpoenas or warrants served on RxSolutions. We may also share personal information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.
We are committed to the protection of your data including the use of firewalls, secure connections on the RxSolutions websites, and frequently the use of Secured Socket Layers (SSLs) that encrypt pages that collect Personal Information. Personal information is stored in limited access servers and physical access to our servers requires individual authorization and authentication. Only authorized RxSolutions employees or contractors carrying out permitted functions are allowed access to personal information. In addition, each employee and contractor of RxSolutions is required to sign a confidentiality agreement requiring him or her to keep confidential all personal information of users and customers. We train our employees and contractors on proper use and handling of personal information. Employees and contractors who violate these policies may be subject to disciplinary action, termination of their employment and legal action. Our Service Partners are also required to maintain security measures similar to RxSolutions.
If RxSolutions learns of a security breach that results in the unauthorized disclosure of your Personal Information, we may attempt to notify you electronically (or by phone) so that you are able take appropriate protective steps. By using our services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services.
You may request deletion of your personal information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We will respond to your request to access within 30 days.
When receiving marketing communications from RxSolutions, you may indicate a preference to stop receiving further communications from us by “opting-out” (a) via the unsubscribe instructions provided in the e-mail you receive or (b) by contacting us directly (please see contact information below).
RxSolutions programs comply with the privacy and security requirements enacted by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
For instructions on changing any of your privacy preferences, accessing your information, updating your information, or for any privacy or data-protection-related questions, please contact us at:
701 Exposition Place
Raleigh, NC 27615